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Effective date: 9 September 2026

This policy applies to orders from ML GROUP BUSINESS PTY LTD (ABN 52 669 512 449), trading as Big Power Parts, at https://bigpowerparts.com.au.

For delivery enquiries, email support@bigpowerparts.com.au or call +61 435 187 868. Our warehouse is at 38 Stephen Road, Dandenong South VIC 3175, Australia.

1. Delivery options and charges

Available delivery options depend on your address and the products ordered. Enter your delivery details at checkout to see available freight quotes. If no option is available, contact us for assistance before ordering.

Product-page freight calculations are estimates. Checkout shows the selected delivery charge in your order total before you place the order or pay. If a freight quote needs correction before we accept an order, we will explain the change and obtain your agreement before charging extra. If you do not agree, you can cancel for a full refund. We will not unilaterally increase the price of an accepted order.

2. Dispatch and delivery times

Dispatch and delivery estimates depend on stock availability, payment clearance, the destination and the carrier. Dispatch is when an order leaves our warehouse or supplier; it is not the delivery date.

Any same-day dispatch indication for in-stock orders placed before 11am is an estimate, not a guaranteed dispatch commitment. Actual dispatch is subject to order confirmation, payment clearance, warehouse processing and carrier availability. Contact us before ordering if you need dispatch or delivery by a particular date.

Please check the product listing or contact us for the expected lead time, particularly for backorders and special orders. Delivery may be affected by freight disruption, public holidays, remote locations, supplier delays or handling requirements. We will contact you if we become aware of a material delay. Your rights where goods are not supplied within the agreed or a reasonable time are preserved.

3. Click and collect

Where checkout offers click and collect, collection is from our Dandenong South warehouse. Please wait for confirmation that your order is ready before travelling and bring your order reference. Contact us to confirm collection arrangements or if someone will collect on your behalf.

4. Bulky goods and delivery access

For heavy, bulky or restricted goods, tell us about access restrictions and any unloading requirements before placing the order. The delivery service available may depend on whether the address is residential or commercial and whether suitable unloading equipment is available. We will confirm any additional arrangements and charges with you before you agree to them.

5. Delivery details and unattended delivery

Provide an accurate delivery address, contact number and any necessary access instructions. Contact us promptly if these details change; changes after dispatch may not be possible. Any additional redirection or redelivery costs must be reasonable, explained and agreed where applicable.

If you authorise unattended delivery, the carrier must still follow the agreed delivery instructions. A delivery scan alone does not remove your right to raise a non-delivery claim. Contact us if an order is missing or marked delivered but cannot be found.

6. Missing, damaged or incorrect deliveries

Inspect deliveries as soon as practical. If goods or packaging are damaged, take photographs where safe and contact us within 48 hours where practical. Keep packaging if it may help an assessment.

The reporting request helps us investigate carrier claims; it does not limit your Australian Consumer Law rights. We remain responsible for resolving consumer guarantee issues with products we sell and will work with the carrier where needed. See our Returns & Refunds Policy for the assessment and remedy process.

Nothing in this policy excludes, restricts or modifies rights under the Australian Consumer Law. Read this policy with our Terms & Conditions, Returns & Refunds Policy and Warranty Policy.